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Solve the Word 365/2016 Slow Typing Issue

Since Word 2016 was published, it has very serious performance issues on devices with high resolution displays like the Surface Book and Surface Pro. As soon as a document is longer than about 1000 words, there is a terrible typing lag, i.e. text appears on screen much slower than you type.
The typing lag is particularly bad in tables and when markup mode is used.
This bug is a terrible productivity killer. I can absolutely not understand how it can persist since mid 2015 without being corrected, even more since it mainly appears on Microsoft hardware.

The bug is reproducible. All Surface Books in our company suffer from it. Even a fresh install of the most recent versions of Windows 10 und Office 365 does not solve the problem.

The bug has been extensively discussed on answers.microsoft.com, but no solution is known so far.
See for instance in these threads:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_other-mso_winother/2016-typing-lag/0e44d2f2-1f6f-43d1-8592-6fae7345bc4f?page=2

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_win10/2016-office-slow/ceb6326d-f713-4769-87f1-cff137168708

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_mac/word-2016-cursor-movement-slow-jumpy-laggy-erratic/f19195dd-564f-48b4-bf89-de8191c70f44?page=15

A solution would be very much appreciated! Thanks.

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    Matthias HaldimannMatthias Haldimann shared this idea  ·   ·  Admin →

    35 comments

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      • Louis van ZylLouis van Zyl commented  · 

        We develop machine operating and work instructions for a living. Word on Office 365 is slow and full of issues that robs me an my team of valuable development time. This is not an improvement on previous versions. Common issues are the length of time it takes to save larger documents, the fact that the system very often go on "Not Responding"mode, the fact that it is extremely difficult to group components in a drawing and the total lack of a functional "Regroup function. Often bullet settings are changed and then become impossible to reset which is solved by switching off and rebooting or retyping the entire document and replacing all photos.
        I expect more from Micro soft than this terrible solution to a system that worked well
        Louis van Zyl

      • Anonymous commented  · 

        it appears that my lag was from my One-note notebook page getting too big. As I tested it in new notebook and then just with new PAGE - the lag stopped.

      • Anonymous commented  · 

        my issue appears in Office 2016 Pro in One Note, not in Word. I have tried the reg. edit, the turning off of any settings remotely like animation - checked all my drivers and updates. THIS NEEDS A FIX!

      • Matthias HaldimannMatthias Haldimann commented  · 

        Update: The problem still persists, even with Windows 10 "Creators Update" (which otherwise improves the performance of Win10) and the most recent insider build of Word.

        Switching to draft view can indeed be an option in some scenarios, but in documents with graphics and even more importantly when using change tracking, draft mode is almost unusable for most users. I also tried to get some idea of what might cause the bug with process explorer, but could not find anything that would lead to a solution.

      • WendyWWendyW commented  · 

        This is a nightmare. I purchased surface pro specifically for work purposes which involves working in word tables. I am stunned this is such a problem and infuriated. What a waste of money and loss of productivity

      • Justin AdieJustin Adie commented  · 

        this has unfortunately being going on for a few versions. Because there is no way to interact directly with MS there is no real way to get their engagement in _fixing_ this.

        moving to draft view completely removes the problem. However for years MS has broken scrolling in draft view so it is unusable on a touch screen. This would be a very straightforward bug to fix.

        because MS is so embedded around the world, and because O365 is a compelling offer (I) migrating to a different platform is unlikely to be a genuine solution; and (ii) MS really don't have to listen to the minority of users that make use of the 'higher' functions such as mark-up (noting, for example, that mark-up is not properly handled on the web-client either- removing that route as a viable solution too).

      • Anonymous commented  · 

        Open Office is starting to look really good right now.
        Come on, Microsoft. This needs fixing.

      • JonJon commented  · 

        Let Microsoft keep playing around with 'features' that keep breaking what should be simple word processor. Cancel your O365 subscription. Openoffice.org

      • Anonymous commented  · 

        Please fix the lag issue ! Word 365 is almost unusable on my Surface Pro !

      • Josh StraubJosh Straub commented  · 

        For any technically inclined power users out there, try using Microsoft/Sysinternals free "Process Explorer" tool (use the Help guide to Configure Symbol Server for best results) or the open source alternative "Process Hacker 2" to try and identify which thread exactly of WINWORD.EXE is causing the delay.

        Do this by double clicking WINWORD.EXE in Process Explorer/Hacker when the behavior is happening, go to the Threads tab, and find the one with the highest Cycles Delta. If you've configured your Symbols properly, it will give more informative info as to what the thread is doing exactly.

        Then, double click the suspect thread and it will show a "Stack", which is a sort of history/sequence of events that describes the task the program is current processing.

        If you're technically knowledgeable about Windows systems, you might find a clue that pinpoints the culprit. (For instance, you might find some 3rd party Add-in is unexpectedly listed in the Thread Stack, or perhaps some international feature, or dictation feature that you don't use, etc.)

        Good luck! If you wish to contact me, send it to "syclone0044" at the Yahoo.com domain...

      • Matthias HaldimannMatthias Haldimann commented  · 

        The issue was once again not fixed with the update to version 1702.

      • Matthias HaldimannMatthias Haldimann commented  · 

        Update:
        I just installed the new Insider Build 1701, released yesterday.
        Unfortunately, this bug is STILL not fixed.

      • TomGTomG commented  · 

        Same problem here on a standard CAD-level laptop. Severe slowdowns when editing large documents. Starts fine but performance gradually degrades until it's unbearable or crashes. Unacceptable, especially for an upgrade from 2013 that seems to only be a stability release with no new features to speak of.

      • Anonymous commented  · 

        Please fix, this is a huge issue that has all of my end users pulling their hair out!!

      • AnonymousAnonymous commented  · 

        Please address the slow typing issue. This should be a first priority.

      • AntonioAntonio commented  · 

        Please find a solution to the slowness soon.

      • Anonymous commented  · 

        A solution needs to be found please!

      • Bastiaan VlasblomBastiaan Vlasblom commented  · 

        This is killing my productivity and a big distraction, please fix asap.

      • Olivia ChinOlivia Chin commented  · 

        Please help fix the slow issue asap! Thank you.

      • DavidDavid commented  · 

        Same issue on Surface Pro 3. Terribly frustrating.

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