I suggest you ...

documentation for error code 0x107

CODE 0X107
Sorry, there was a Problem While trying to connect to your account
Error code 0x107
Correlation ID: {...}


This is a new problem that started appearing around Apr 14. It has been asked in several questions and “me too’d” by approaching 100 people since then! MS has provided no official documentation for the code.

MS get off the pot and create official documentation for this error code! Post Pinned question back in the answers forum for people to easily find.

Here is a summary of fixes that have been reported to work in these 2 questions.
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_win10/cannot-activate-account-error-code-0x107/5b94e547-8faa-4a76-866d-6226c30767cf
.
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_win10/error-message-0x107/cefc96db-f644-48db-a883-e11d03b9a23e

<snip>
Try activating your Office by using a different Application, that is If you are trying to activate word use excel instead.
</snip>

<snip>
I'd guess that when your try to activate office word or excel what comes up is "confirm" and "change" option and gives you the error after you click "CONFIRM". Use the "CHANGE" option then enter your MSA(email) associated with your license.
</snip>

<snip>
This just worked for me...
-go to Word and open up a blank document
-in the upper left, select "File" ....then select "Account"
When it comes up you have the option on the right hand side to "Activate your products"
click it and all the office products are activated...
</snip>

<snip>
Open the browser, log in to your stores.office.com account , then , open office 2016 word, excel, powerpoint or one note and try to activate ... it worked for me.
</snip>

<snip>
Check the computer clock:
1) right click clock - select adjust time/date
2) region language - select additional settings
3) select change date/time
4) select internet time tab
5) change time server until you get no time out errors
</snip>

<snip>
Sign into your Office Account at: https://www.office.com/Myaccount (You need to sign in with the email address and password for the Microsoft Account that you used when you first installed/setup your Office).
</snip>

<snip>
I was having this issue today and was able to solve it by going to my microsoft office account through the browser, clicking view product key and then copy/pasting that key as opposed to trying to sign in.
</snip>

<snip>
Activating it online didn't work for me...but what did work was going to the stores.office.com, going to My Account, and then clicking on the license I had previously added online (Microsoft Office Professional Plus 2016).
Then there is a little hyperlink called "View your product key". When I clicked this it was NOT the same product key I had originally entered when confirming my license. However, when I typed this new product key in to the Word app to activate it, it all seemed to work.
I'm not sure why this new product key that is associated with my license is different to the one I originally entered, but it seems to work for activating the offline app, when the original key did not.
</snip>

<snip restatement of above tip>
Using product key worked
I also got this message. Tried to sign in via Excel, Word, Powerpoint, all with same result.
Then went onto the My account page at office.com/myaccount. This acknowledged that I had purchased the product and the date I had installed it.
Then I noticed under the "Get Started" section there is a link to reveal my product key -this is not the same number (although starts with same letters in my case) as the number on the scratch panel of the card that I got when I purchased the product in a shop.
Then I returned to Word, selected Activate, got the sign in dialog box, and this time instead of inserting my username and password I chose activate via product key instead. Copied the key from the office.com/myaccount page, pasted it into the field, and it worked!
Summary: get product key from office.com/myaccount, use that instead of user name and password to activate the product.
</snip>

<snip>
Make sure that you can sign into your Office Account at: https://www.office.com/Myaccount The uninstall your Office using the Microsoft uninstall tool. Use Option 2 - Completely uninstall Office with the easy fix tool (NB: This will remove ALL instances of Office from your computer. Reinstall Office at: https://www.office.com/Myaccount
</snip>

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    ron007ron007 shared this idea  ·   ·  Admin →

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